Could you please tell me your returns policy.
Click here to view the Returns section.

Can I specify a delivery time?
Our low cost courier service can only commit to delivery between 9am to 6pm, Monday to Friday. However, if a parcel is delivered to your address while you're not there, they will leave a card with contact details. The Courier then sends the parcel out from the depot on a day requested by the customer to ensure that they are available to sign for the goods.

Estimated Time of Arrival - ETA?
Depending on what kind of postage you have selected, the number of days required for delivery is standard postage, which is up to 5 working days, although most deliveries are received within 3 days.

How secure are my credit card details when ordering online?
Very secure! Toppers Wales is committed to providing you with a secure online shopping experience. We are always striving to keep up to date with the latest technology and security protocols. You will see a padlock symbol at the bottom of your browser window when the browser is in secure mode. This will happen after you click Pay by Credit Card on the Checkout page, taking you to the Sage Pay Secure Server to make payment. Once here you may enter your card details in safety.

I have seen a product in your catalogue but not on your web site. What is the situation with this product?
The product may be temporarily out of stock or not currently listed for some other reason - we may be awaiting the arrival of the product from our supplier for example. You could try using our search option, which is available on every page of the site. This will search, for the specific product you require. If in difficulty, please do not hesitate to contact Customer Services on 0845 034 6548. We're here to help.

What should I do if there is a problem with my order?
In the unlikely event of problems, please contact Customer Services on 0845 034 6548.

What if the footwear I ordered doesn't fit me?
Shoe sizing needs to be carefully considered to save you having to make a Return to us.
Click here to view the Returns section. We do not supply ½ sizes so please consider this carefully and always go up a size. If in any doubt, please contact Customer Services on 0845 034 6548.

What is the procedure if I need to return an item?

Click here to view the Returns section or please contact Customer Services on 0845 034 6548.

What cards are accepted in terms of payment?
We accept Switch, Delta, Visa, Solo and Mastercard.

What does CE mean?
CE – All PPE should carry the CE Mark appearing in the form of the letters “CE” which is an abbreviation for Conformité Européenne (French for European Conformity). Any product bearing the CE mark conforms to all current requirements and other applicable provisions imposed upon it by European legislation, and that the product has been subject to the appropriate conformity assessment procedure(s). Further detailed information can be found via the Department of Trade and Industry (DTI), see link below: DTI - http://www.dti.gov.uk/innovation/strd/cemark/page11646.html

What happens if I order a Christmas present and need to return it?
Allowances are made over the holiday period for returns, this will be extended to the second week in January.