Frequently asked questions (FAQ)

How do I add my logo to my order?

Personalised orders cannot be processed online. For any order where a logo is to be applied a personal quotation will be provided to yourself. Please call our customer services team who will be happy to help with embroidery or printing onto garments

How secure are my card details?

Topper Wales Ltd do not hold or store any of your card information when you order online with us. This ensures a completely safe and secure online shopping experience. We always strive to keep up to date with the latest technology and security protocols. You will see a green padlock in your browser bar when you go the Checkout page, confirming your safety and security.

What if there is a problem with my order?

If there has been a problem with your order we want to fix the issue for you. Please contact our Customer Service Team, who will be on hand to help however required.

What happens if I need to return an item?

All Items Can be returned to us for a full refund within thirty days of purchase. The items must be in the original packaging and condition as when it was received, refunds should be processed with 24 hours of receipt of goods.

When will I get my order?

All orders are available for next working day delivery* (up to 3.00pm weekdays). Current stock information is available at all times on product pages. We will email you when your order has been despatched with your unique courier tracking number. Further information regarding our courier service can be viewed on our delivery page. *Northern Scotland, Scottish Highlands, Jersey, Guernsey, N.Ireland and Ireland may take an additional couple of days due to location.




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