Terms and conditions

Cancellations

Customers have the right to cancel any order but will need to do so before the order has been dispatched from us. If the cancellation request is received after the order has been shipped from us the customer will have to return the goods for a refund.

 

Delivery

Orders will be dispatched within 2 working days of the order being placed.

The standard delivery charge is £5.95.

Free Delivery on orders over £75.

Orders placed after 1pm will be processed the next working day. Order placed on Saturday and Sunday will be processed on Monday.

Once your order has been dispatched delivery will be within 1 working day. Your delivery is likely to require a signature to acknowledge receipt. This signature will be accepted as proof that the person who has signed for the delivery has received it.

In the case of any delays with your order we will do our best to notify you as soon as possible. We will not accept liability for delayed delivery due to the courier service.

If in the unlikely event of an item being damaged, incorrect or missing on delivery you will need to contact within 7 days of receipt of delivery. See our Contact page for further information about ways to contact us. 

 

Returns

Please return any unwanted goods back to us within 30 days of the date the order was placed.

The goods must be in the same condition they were dispatched to you in, unused with all original packaging and any labels still attached. If goods are not received back in this condition your request for a refund may be refused.  All goods will be inspected on return.

We offer free returns on all UK orders however you are required to contact us before returning any items. See our Contact page for ways to do this.

Please include the correct documentation when returning your goods for us to be able to identify the order.

All refunds will be applied to the original method of payment.

We cannot be responsible for goods returned to us by mistake.

All goods you are returning are your responsibility until they are delivered back to us. Please ensure they are packed well enough to ensure they are not damaged before they reach us.

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